When you efile you get back 2 emails. The first email only confirms the transmission. The second email says if the IRS (or state) Accepted or Rejected your efile.
When you log into your account you should also see the status and if it was Accepted or Rejected, Started, Printed, Ready to Mail, etc. what does it say?
DID I FILE MY RETURN?
Some clarification is needed here. Only you can e-file your tax return. Nobody else can do it for you. You are the one who has to click that "TRANSMIT MY RETURNS NOW" button. When you have transmitted your return to the IRS, you will receive two e-mails. You will receive physically separate e-mails for a state return, if a state return is filed, for a total of four e-mails. Two from federal, and two from the state.
The first e-mail informs you that you have successfully TRANSMITTED your return to the IRS. This e-mail usually arrives in 10-15 minutes. If you don't have that e-mail, then you did not finish the process.
The second email informs you if your transmitted return was accepted, or rejected by the IRS. If rejected, follow the link in the e-mail to deal with the rejection issue. This second e-mail can take as long as 48 hours before you receive it. Once your return is accepted, DO NOT lose that e-mail. It's the only solid proof you have, that the IRS accepted your e-filed return. Without it, should the IRS claim you did not file a return, you lose the argument. If it's not in writing, it did not occur.
Once you have that e-mail indicated the IRS has ACCEPTED your return, TurboTax has fulfilled the obligation you paid them for, and TurboTax is no longer in this equation anymore.
Just because the IRS has accepted your e-filed return, does not mean they agree with it. It can take 4 weeks or longer for them to process it. To follow the processing, you can do that at https://www.irs.gov/refunds It will take 48-72 hours after the IRS has accepted your e-filed return, before it will show up on that IRS website.
REASONS YOU MAY NOT GET THE CONFIRMATION E-MAILS
You did not click the TRANSMIT MY RETURNS NOW button and/or did not *F*I*N*I*S*H* working through the program after you did click it.
The e-mail address you provided is wrong
The email was moved to your junk, trash or spam folder by your email program, or depending on how things are set up on your end, the email was deleted entirely.
Yourr e-mail provider marked the e-mail as spam and moved it to your *ONLINE* junk, trash or spam folder, or just deleted the email entirely with no notification to you. That’s your provider’s fault. Not yours or TurboTax’s fault.
You deleted the email without reading it, mistaking it for spam from TurboTax.
I also filed my 2018 taxes with Turbo Tax, they took my payment but the IRS says they haven’t received my completed taxes either. Is Turbo Tax/ Intuit pulling scams now? They won’t let you speak to a LIVE representative.