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sebi24-
New Member

I cant log in to my last year account

Cant find anyone with that email but im receiving emails from turbotax
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3 Replies
JulieS
Expert Alumni

I cant log in to my last year account

Yes, you can recover the accounts that are attached to your email. 

To recover your account, start here.

 

Enter your email address and then enter the verification code. The next screen will show you every account name connected to your email and the date you last used it.

 

Pick the one that seems most likely to be the one you used last year. You will have to verify it again and may be prompted to change your password.

 

You can repeat this as many times as needed to find the account you in which you started your return.

If you no longer have access to your email address and can't sign in to your TurboTax account, fill out our Account Recovery Request Submission Form.
 

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sebi24-
New Member

I cant log in to my last year account

I still cand log in, it says that my account is deactived

Do you have any idea how i can reactivate my account or how cand i find my agi from last year, because the 1040 file is on that account

MarilynG1
Expert Alumni

I cant log in to my last year account

Since this is a user to user forum, you would need to contact TurboTax Support for help with your account. 

 

You can contact an agent at (800) 446-8848. You may also be asked to confirm your identity.

 

 

@sebi24- 

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