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I presume you are using a Mac, where this issue occurs in the desktop software. Here are some things to try.
Or
Or
I tried your third suggestion first. It did the trick! Thanks for the speedy and accurate reply.
@ adam wrote:I tried your third suggestion first. It did the trick! Thanks for the speedy and accurate reply.
Great news! You're welcome. I'm glad it worked for you. Good luck.
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