I cannot download Turbo Tax Deluxe 2024 from vendorA

[1to8looper]

I purchased Turbo Tax Deluxe 2024 from Amazon and have not been able to download it to my MacBook. I have followed all the instructions, I can see it being downloaded and then, poof, it disappears. I've spent the last hour going round and round in a doom loop,

Has anyone found a solution?

[BrittanyS]

TurboTax provides the following steps to troubleshoot Mac desktop downloading issues:

• "Make sure your computer meets the minimum system requirements.
• Verify that you have administrator rights.
• Turn off file sharing by going to the Apple Menu > System Preferences > Sharing. Then, uncheck all options under the Services tab. This will stop your computer from sharing any files.
• If needed, remove and reinstall TurboTax for Mac.
• Allow cookies and pop-up windows.
• If you’re asked to grant access to your confidential information, enter your Mac password and select Always Allow.
• From the Apple menu, choose System Preferences > Security & Privacy > General.
  • Select the Lock to make changes.
  • Then select the App store and identify developers under Allow applications downloaded from (if you're unable to choose it, select the lock icon and enter your admin password).
• Temporarily turn off your firewall and virus-detection software as well as any other program that connects to the Internet, such as email or web browsers.
  • Remember to turn your security software back on after the download is complete."

See the link below for additional information:

• Troubleshooting TurboTax Desktop for Mac