turbotax icon
cancel
Showing results for 
Search instead for 
Did you mean: 
Close icon
Do you have a TurboTax Online account?

We'll help you get started or pick up where you left off.

avonkel
New Member

I can't use ANY credit card I've entered, says it won't go thru, so I said take it from my refund -- efile still won't go thru. What's going on??

 
x
Do you have an Intuit account?

Do you have an Intuit account?

You'll need to sign in or create an account to connect with an expert.

5 Replies
CatinaT1
Expert Alumni

I can't use ANY credit card I've entered, says it won't go thru, so I said take it from my refund -- efile still won't go thru. What's going on??

Try disabling your main internet browsers pop up blocker before getting to the payment page.

**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"
avonkel
New Member

I can't use ANY credit card I've entered, says it won't go thru, so I said take it from my refund -- efile still won't go thru. What's going on??

Thanks, I'll try again. 

avonkel
New Member

I can't use ANY credit card I've entered, says it won't go thru, so I said take it from my refund -- efile still won't go thru. What's going on??

Nope, that didn't work.  I might add -- I've tried different computers, different locations, my cell phone, I've cleared cookies and blocked pop-ups.  HELP!!!

avonkel
New Member

I can't use ANY credit card I've entered, says it won't go thru, so I said take it from my refund -- efile still won't go thru. What's going on??

Nope, that didn't work.  I might add -- I've tried different computers, different locations, my cell phone, I've cleared cookies and blocked pop-ups.  HELP!!!

CatinaT1
Expert Alumni

I can't use ANY credit card I've entered, says it won't go thru, so I said take it from my refund -- efile still won't go thru. What's going on??

Maybe try a completely different browser. If that doesn't work, please call TurboTax Customer service.  Here is a link:  Turbo Tax Customer Service 

**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"

Unlock tailored help options in your account.

message box icon

Get more help

Ask questions and learn more about your taxes and finances.

Post your Question