I can't type my SS # or my employee #

kitten042001 · ‎January 16, 2020

VolvoGirl · ‎January 16, 2020

Why? What happens? Are you on a computer with a keyboard and number keypad? Is the number lock on?

MichelleLO · ‎January 19, 2020

You may need to clear your browser's cache and delete the cookies stored on your computer. A full or corrupted cache can keep TurboTax from functioning properly.

Please see the below FAQ for instructions on how to clear the cache and delete cookies.

Clear Cache: https://ttlc.intuit.com/community/troubleshooting/help/how-to-clear-your-cache/00/26135

Delete Cookies: https://ttlc.intuit.com/community/troubleshooting/help/how-do-i-delete-cookies/00/25978

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I can't type my SS # or my employee #

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I can't type my SS # or my employee #

I can't type my SS # or my employee #

I can't type my SS # or my employee #

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