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kitten042001
New Member

I can't type my SS # or my employee #

 
2 Replies
VolvoGirl
Level 15

I can't type my SS # or my employee #

Why?  What happens?  Are you on a computer with a keyboard and number keypad?  Is the number lock on?

MichelleLO
Employee TurboTax Specialist

I can't type my SS # or my employee #

You may need to clear your browser's cache and delete the cookies stored on your computer. A full or corrupted cache can keep TurboTax from functioning properly.

 

Please see the below FAQ for instructions on how to clear the cache and delete cookies.

 

Clear Cache:  https://ttlc.intuit.com/community/troubleshooting/help/how-to-clear-your-cache/00/26135

 

Delete Cookies: https://ttlc.intuit.com/community/troubleshooting/help/how-do-i-delete-cookies/00/25978

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