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robertjmikk
New Member

I can't transfer data from last years return. My password has been changed and my security answers such as mother's maiden name say invalid answer. What do I do?

my account may have been compromised. I can't transfer data from last year's return. my security question say invalid answer, such as mother' maiden name.

What do I do?

3 Replies
VinuthaM
Level 5

I can't transfer data from last years return. My password has been changed and my security answers such as mother's maiden name say invalid answer. What do I do?

Thank you for using Turbotax.

I hope following link helps in recovering your account:

https://ttlc.intuit.com/questions/3051880-password-reset-and-forgot-answer-to-security-question

hb87
New Member

I can't transfer data from last years return. My password has been changed and my security answers such as mother's maiden name say invalid answer. What do I do?

There is no answer given from this site to the question below. I am directed back to the opening screen.

MarilynG1
Expert Alumni

I can't transfer data from last years return. My password has been changed and my security answers such as mother's maiden name say invalid answer. What do I do?

Try entering your phone number at the Account Recovery screen.

 

You'll see all accounts associated with that phone number.   Choose the correct one, and on the next screen you can change your password.

 

Once you get into your account, click on 'Intuit Account' at the lower left corner, then choose 'Security', then 'Account Activity'. 

 

You'll be able to see all attempts to access your account. 

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