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sharonh58
New Member

I can't remember my passwords from my email...I need to get a code for my final step "sign and file". I've tried to reset both email passwords with no luck. What can I do?

Create a new email address?
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1 Reply
KatrinaLO
Expert Alumni

I can't remember my passwords from my email...I need to get a code for my final step "sign and file". I've tried to reset both email passwords with no luck. What can I do?

You can use this link: https://myturbotax.intuit.com/account-recovery/ to recover your account with your phone number. If that doesn't work there is a small blue link at the bottom that says Try something else and if you click on that you can locate your account by using your SSN, name, and birthdate. 

If you still can't access your account, you can contact TurboTax Support for assistance by following this link https://support.turbotax.intuit.com/contact/.

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