I can't open turbotax 2020 deluxe that has been downloaded to desktop. dropped it into application folder and it say alias not the file. can't figure out how to open it.

posted

Connect with an expert

4 Replies

I can't open turbotax 2020 deluxe that has been downloaded to desktop. dropped it into application folder and it say alias not the file. can't figure out how to open it.

What operating system are you using, Microsoft or Apple?

What is the file extension of the installation file you downloaded? Is it .exe for Windows or .dmg for Apple?

I can't open turbotax 2020 deluxe that has been downloaded to desktop. dropped it into application folder and it say alias not the file. can't figure out how to open it.

Hi,

I'm using MacOS High Sierra 10.13.6

.dmg for Apple

I can't open turbotax 2020 deluxe that has been downloaded to desktop. dropped it into application folder and it say alias not the file. can't figure out how to open it.

@evscmi wrote:

Hi,

I'm using MacOS High Sierra 10.13.6

.dmg for Apple

Install TurboTax for Mac - https://ttlc.intuit.com/community/installing/help/how-do-i-install-the-turbotax-software-for-mac/01/...

Troubleshoot install for Mac - https://ttlc.intuit.com/community/installing/help/turbotax-for-the-mac-installation-troubleshooter/0...

If the troubleshoot recommendations do not help then contact TurboTax support for assistance.

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/

Or -

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

I can't open turbotax 2020 deluxe that has been downloaded to desktop. dropped it into application folder and it say alias not the file. can't figure out how to open it.

i will check that out.

i think my OS version may not be updated enough.

Still have questions?

Questions are answered within a few hours on average.

Post a Question

*Must create login to post