I can't move forward it's asking for income I input the information then it says I've hit a slight snag over and over

[CatinaT1]

Sounds like something got stuck. You can try these things:

• Log Out Completely: Before doing anything else, click Sign Out in the TurboTax menu.
• Clear Cache and Cookies: This removes old, "corrupted" data that might be confusing the website.
• Use an Incognito (Private) Window: This is the most effective "quick fix" because it launches the browser without any saved history or extensions (like AdBlockers) that often interfere with tax forms.
• Check Pop-up Blockers: TurboTax often opens forms (like the 1099 PDF) or payment windows in a separate pop-up. Look at the right side of your address bar for a small icon with a "red X"—click it and select "Always allow pop-ups from Intuit."
• Restart the Browser: Close all open windows of your browser entirely and then reopen it.

Most TurboTax errors happen because the browser is trying to use an old "session" from a previous visit. By clearing the cache or using Incognito mode, you force the browser to establish a brand-new, secure connection with the Intuit servers.

[Blazermania]

I believe they're referring to the desktop version, not online.  I'm having the same issue with TurboTax Business 2025, and there are at least three other threads with this same problem:

https://ttlc.intuit.com/community/taxes/discussion/we-ve-hit-a-slight-snag/00/3492148

https://ttlc.intuit.com/community/state-taxes/discussion/purchase-screen-will-not-appear-for-state-d...

https://ttlc.intuit.com/community/taxes/discussion/has-anyone-had-an-issue-finalizing-and-filing-you...

Nobody has reported finding a fix.

It appears to be a bug in the TurboTax software that needs to be resolved ASAP.  Business taxes are due in March.

[PatriciaV]

We anticipate many updates being released on February 13, 2026. Because updates are released after business hours Pacific time, we recommend waiting until the day after to work on your return again.

Note that TurboTax Online is automatically updated after midnight on form release dates. TurboTax for Desktop is updated when you first open the program.