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ladypamelajp
New Member

I can't find my 2016 return which I began working on but never completed. I've passed the filing date. Does the file still exist?

I am trying to complete my 2016 return which I began in April.  I can't find it; where is it?

1 Reply
DoninGA
Level 15

I can't find my 2016 return which I began working on but never completed. I've passed the filing date. Does the file still exist?

You have to sign onto your 2016 online account using the exact same user ID you used to create the account.

Close all TurboTax windows on your web browser (including this one).  Copy and paste the account recovery website link onto a new web browser window and run the tool.

Use this TurboTax account recovery website to get a list of all the user ID's for an email address.  Run the tool against any email addresses you may have used - https://myturbotax.intuit.com/account-recovery

If none of the user ID's received will access your 2016 account, then use the option shown in blue on the account recovery website, "Try something else"

See this TurboTax support FAQ for completing a prior year return started with the online editions - https://ttlc.intuit.com/questions/2559403-how-do-i-finish-a-prior-year-return-that-i-started-in-turb...

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