I can't file tax returns using Turbotax deluxe... the software stops because "there is a software update." However, the software is up to date. Any ideas?

[JakailaLO]

Please try refreshing your browser and clearing out your cookies. If that does not work, try clearing out your browser's cache. You may also want to try a different browser. 

Please see below for information on how to delete your cookies. 

https://ttlc.intuit.com/community/troubleshooting/help/how-do-i-delete-cookies/00/25978

Please see below for information on how to delete your cache.

https://ttlc.intuit.com/community/troubleshooting/help/how-to-clear-your-cache/00/26135

If you would like to contact customer support for additional assistance please see below. 

https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

[ringofcup]

Having same issue. 

[CassLO]

Please see the previous post on how to clear your cache and cookies and then completely shut down and reboot.

If this does not work, please Contact Us. (Answering the questions will help to ensure that your call is properly routed.)

[bubman009]

I have Windows 10 and obtained my copy of Turbotax Deluxe from Amazon.  I tried a variety of  suggested solutions but none worked.  I finally called customer support and worked my way up to someone who helped. The solution was getting a new up to date copy of the software. After deleting the old copy and installing the new one, everything worked fine.