2281105
turbotax icon
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Close icon
Do you have a TurboTax Online account?

We'll help you get started or pick up where you left off.

howlboy
New Member

I can't continue when I am trying to get to the secure server to pay my $25 e-file fee. The screen just locks up and does nothing when I click the "Continue" button

 
x
Do you have an Intuit account?

Do you have an Intuit account?

You'll need to sign in or create an account to connect with an expert.

1 Reply
HelenC12
Expert Alumni

I can't continue when I am trying to get to the secure server to pay my $25 e-file fee. The screen just locks up and does nothing when I click the "Continue" button

Try deleting your cookies, clearing your cache and rebooting. If that doesn't work, use a different web browser. See the following:

 

**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"

Unlock tailored help options in your account.

message box icon

Get more help

Ask questions and learn more about your taxes and finances.

Post your Question