I can not get tax tools to open I want to delete all info and start over. Can anyone help?

[VolvoGirl]

If you haven't filed, registered or paid you can try to clear and start over

https://ttlc.intuit.com/community/using-turbotax/help/how-do-i-clear-and-start-over-in-turbotax-onli...

Or if it doesn't let you clear and you haven't paid and filed you could just start a new account.  Online is only good for 1 return per account.  But you can use the same email address for 5 accounts.   How to start another return in the Online version

https://ttlc.intuit.com/community/using-turbotax/help/how-do-i-start-another-return-in-turbotax-onli...

[VolvoGirl]

You might need to be inside your current return or start a return for the side menus to open up.  Continue into your return a few screens.

How to find Tools

https://ttlc.intuit.com/community/accessing/help/where-is-the-tools-menu/