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Where'd you buy it? Since you said the code was in email, I assume it was a download. If so, did you buy a download directly from TurboTax or elsewhere?
I bought it from Turbo Tax, Intuit.
@tatmer wrote:
I bought it from Turbo Tax, Intuit.
If you purchased a download from TurboTax, log into your downloads account at this link, and see if the code is showing there:
https://shopping.turbotax.intuit.com/app/downloads/
If you need to phone TurboTax Customer Support for further assistance, here's how to contact them:
Where the contact form asks what product you are using, be sure in the dropdown menu to indicate "CD/download" and the proper operating system, then indicate which Edition.
Hours are 5AM-9PM Pacific (8AM-12 Midnight Eastern), 7 days/week
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