I bought Turbotax Deluxe Desktop but used Online (not knowing the difference mattered). I'm being double charged.

[xmasbaby0]

We see people get confused and they keep logging in to online software which will require them to pay at the end.   You need to use the desktop software.   One way to tell if you are using the right software---your tool bar.   Online software has the toolbar in a black vertical column on the left side of the screen.   Desktop software has the tools up on the top of your TT screen.

You appear to be posting from online software instead of the desktop download software that the license code is for.  If you are using online, you are using the wrong program.  You need to switch to the desktop software to get what you paid for.  You have to download it, update it and open it up from your own hard drive to use it.  

https://ttlc.intuit.com/community/choosing-a-product/help/how-do-i-switch-from-turbotax-online-to-th...

[VolvoGirl]

Do you need help installing the Desktop program? How to get started with the Desktop program, install and activate it
https://ttlc.intuit.com/turbotax-support/en-us/help-article/product-delivery/download-software-turbo...

If you started in the Online version you can switch to the Desktop program and continue without paying for Online. How to switch…….
https://ttlc.intuit.com/community/choosing-a-product/help/how-do-i-switch-from-turbotax-online-to-th...

If you can't install the Desktop program or want to stay in the Online version you can ask for a refund of the Desktop program. 
https://ttlc.intuit.com/community/tax-topics/help/how-do-i-request-a-refund-for-my-turbotax-product/...

[newusernameagain]

This is slightly off topic but why can't the Online version support Forms mode and the ability to trace where the calculations are coming from, similar to the desktop version?

[xmasbaby0]

@newusernameagain One very obvious reason for not showing all of the forms for online is that users would be able to just copy everything from the form onto paper forms and use TT's software for free instead of paying at the end.   When you use desktop, you pay for the software before you use it.

[newusernameagain]

Turbotax could turn on Forms mode and Calculation tracing once you pay for it,  just like they do to enable your ability to view your return and print it out. You can't print or view the forms with the online version until you pay.

I think more people would use the Online version if they provided some of the great Desktop features.