I bought the deluxe program at best buy. now at the end for filling it wants me to pay for it again. how do I fix this? thanks

sjmram2011 · ‎June 6, 2019

xmasbaby0 · ‎June 6, 2019

It looks like you are posting from online Deluxe--so what happened? Did you install the CD you purchased and then accidentally "log on" to online TurboTax instead of opening up the program on your own computer and using it? If you did that, that is why it is asking you to pay--for online TT.

You will need help from customer support.

To call TurboTax customer support

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

They are available from 5 a.m. to 9 p.m. Pacific time.

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

Expert does your taxes

Do it yourself

Resources

Support

I bought the deluxe program at best buy. now at the end for filling it wants me to pay for it again. how do I fix this? thanks