I bought the Deluxe download version, but I should have bought the online Deluxe version. Can you change my purchase to online Deluxe ?

[VolvoGirl · Accepted solution]

Desktop and online are separate programs.  Why don’t you want to use the Desktop download?  The Desktop program is much better and has more features and can do more than 1 return.

You need to get a refund for the Desktop program.  And pay for Online.  Call in for a refund. When you fill out the from use the word BILLING ISSUES instead of the word “refund.” Contact Customer Service 5am-9pm Pacific time 7 days a week, https://support.turbotax.intuit.com/contact/