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Does your computer meet the system requirements for the CD/download version?
Below are the minimum requirements for TurboTax Federal 2021 software. Product activation required via Internet. Download option requires free online Intuit account.
Windows® CD/Download Products
All TurboTax personal products and TurboTax Business can be installed on a Windows computer.
Operating Systems
RAM
Hard Disk Space
Monitor
Third Party Software
Internet Connection
Printer
Mac CD/Download Products
All TurboTax personal products can be installed on a Mac computer.
Note: TurboTax Business can only be installed on Windows.
Operating Systems
RAM
Hard Disk Space
Monitor
Internet Connection
Printer
I had the same issue. Just download the online version and use the License Code (16 characters) that came with the CD to register. It's the same software and will likely need an update anyway when the program starts. Once you enter the License Code you can download the software and be ready to go.
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