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mlw0604
New Member

I am wondering I’m being charged a $40 first refund fee? I paid for my fees up front. And this is very far from my first time using Turbo Tax. I did not agree to this

 
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3 Replies
MichelleLO
Expert Alumni

I am wondering I’m being charged a $40 first refund fee? I paid for my fees up front. And this is very far from my first time using Turbo Tax. I did not agree to this

We are aware of an issue related to your Refund Processing that may have caused you to see a smaller-than-expected refund.

We’re in the process of reimbursing all who were affected. Within the next 24-48 hours, those affected will receive a credit for $36.25 or $37.25. If you were affected, look for a deposit (in the bank account associated with your return) labeled, "Remaining Federal Refund Due".  If you don't see that deposit in a few business days, please reach out to TurboTax Customer Support. 

What is the TurboTax phone number?

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mlw0604
New Member

I am wondering I’m being charged a $40 first refund fee? I paid for my fees up front. And this is very far from my first time using Turbo Tax. I did not agree to this

Can you explain why it’s less than the $40 that I, along with apparently many other people, were erroneously charged? 

CarissaM
Expert Alumni

I am wondering I’m being charged a $40 first refund fee? I paid for my fees up front. And this is very far from my first time using Turbo Tax. I did not agree to this

There was an error that caused too much to be withheld from the refund. We are making it right and issuing the remaining balance in a refund. 

 

If you need additional assistance, please comment below. 

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