turbotax icon
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Close icon
Do you have a TurboTax Online account?

We'll help you get started or pick up where you left off.

smithjbs
New Member

i am using 2025 desktop and have imported the information from my financial insitutions and get turbotax confirmation of success but nothing changs in the file itself

get me someone to call
x
Do you have an Intuit account?

Do you have an Intuit account?

You'll need to sign in or create an account to connect with an expert.

9 Replies

i am using 2025 desktop and have imported the information from my financial insitutions and get turbotax confirmation of success but nothing changs in the file itself

I am having the same issue.

mbe96
Returning Member

i am using 2025 desktop and have imported the information from my financial insitutions and get turbotax confirmation of success but nothing changs in the file itself

Still having this issue.  When will it be fixed?

CatinaT1
Employee Tax Expert

i am using 2025 desktop and have imported the information from my financial insitutions and get turbotax confirmation of success but nothing changs in the file itself

If you received a "Success" message but your data hasn't appeared in TurboTax, it is likely due to recent browser security updates regarding Local Network Access.

 

To fix this you need to allow TurboTax to securely retrieve your data through your browser settings:

  1. Locate the View Site Information icon (the "tune" or "lock" icon) on the far left of your address bar, just before the URL.
  2. Find Local Network Access in the dropdown menu.
  3. Toggle the switch to ON.
  4. Refresh the page and attempt your import again.

If permissions aren't the issue, one of the following factors may be at play:

  • Brokerage Delays: While most forms arrive by January 31, many brokerages delay Consolidated 1099s (like the 1099-B) until mid-February due to complex reporting requirements.
  • Availability: Your brokerage must specifically "release" the import file to TurboTax. If it isn’t ready, we recommend checking back.
  • Connection Blocks: Active VPNs or aggressive Anti-Virus software can occasionally block the import feature between your bank and TurboTax. Try disabling them temporarily or switching to a different browser.

Helpful TurboTax Articles:

@mbe96 @Accountantnot  @smithjbs 

**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"
mbe96
Returning Member

i am using 2025 desktop and have imported the information from my financial insitutions and get turbotax confirmation of success but nothing changs in the file itself

I switched to Chrome and was able to get my 1099s.

mbe96
Returning Member

i am using 2025 desktop and have imported the information from my financial insitutions and get turbotax confirmation of success but nothing changs in the file itself

We shouldn't get a "Success" message if TurboTax hasn't been updated.

CatinaT1
Employee Tax Expert

i am using 2025 desktop and have imported the information from my financial insitutions and get turbotax confirmation of success but nothing changs in the file itself

There is no TurboTax update, it's due to a browser (Chrome) security update.

**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"
mbe96
Returning Member

i am using 2025 desktop and have imported the information from my financial insitutions and get turbotax confirmation of success but nothing changs in the file itself

I'll rephrase; we shouldn't get a success message if the import was not successful.

i am using 2025 desktop and have imported the information from my financial insitutions and get turbotax confirmation of success but nothing changs in the file itself

I am having the same issue with Turbo Tax Premier 2025

CatinaT1
Employee Tax Expert

i am using 2025 desktop and have imported the information from my financial insitutions and get turbotax confirmation of success but nothing changs in the file itself

If you received a "Success" message but your data hasn't appeared in TurboTax, it is likely due to recent browser security updates regarding Local Network Access.

 

To fix this you need to allow TurboTax to securely retrieve your data through your browser settings:

  1. Locate the View Site Information icon (the "tune" or "lock" icon) on the far left of your address bar, just before the URL.
  2. Find Local Network Access in the dropdown menu.
  3. Toggle the switch to ON.
  4. Refresh the page and attempt your import again.

If permissions aren't the issue, one of the following factors may be at play:

  • Brokerage Delays: While most forms arrive by January 31, many brokerages delay Consolidated 1099s (like the 1099-B) until mid-February due to complex reporting requirements.
  • Availability: Your brokerage must specifically "release" the import file to TurboTax. If it isn’t ready, we recommend checking back.
  • Connection Blocks: Active VPNs or aggressive Anti-Virus software can occasionally block the import feature between your bank and TurboTax. Try disabling them temporarily or switching to a different browser.

Helpful TurboTax Articles:

**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"

Unlock tailored help options in your account.

message box icon

Get more help

Ask questions and learn more about your taxes and finances.

Post your Question