Open TurboTax

Why sign in to the Community?

  • Submit a question
  • Check your notifications
or and start working on your taxes
Announcements
Close icon
Do you have a TurboTax Online account?

We'll help you get started or pick up where you left off.

cancel
Showing results for 
Search instead for 
Did you mean: 
tedhchiao
New Member

I am using 2017 TurboTax deluxe, and got everything ready to be e-filed. When I clicked on
 "pay with my credit card for the $19.99 state e-filing
 cost," the system

the system answered "we will need to save the file."   Then, t he system would get STUCK

there, not advancing to the next window to accept my credit card number.

How do I solve it?   Thanks.

1 Best answer

Accepted Solutions
ollie8759
New Member

I am using 2017 TurboTax deluxe, and got everything ready to be e-filed. When I clicked on
 "pay with my credit card for the $19.99 state e-filing
 cost," the system

Good luck, I spent two hours with tek support from turbotax and the result was that I should print out the state and mail it.e

View solution in original post

2 Replies
ollie8759
New Member

I am using 2017 TurboTax deluxe, and got everything ready to be e-filed. When I clicked on
 "pay with my credit card for the $19.99 state e-filing
 cost," the system

Good luck, I spent two hours with tek support from turbotax and the result was that I should print out the state and mail it.e

tedhchiao
New Member

I am using 2017 TurboTax deluxe, and got everything ready to be e-filed. When I clicked on
 "pay with my credit card for the $19.99 state e-filing
 cost," the system

This answer was exactly what I experienced.  I spent almost two hours with the TurboTax tech support.  The end result was that I had to mail the CA state return, not e-filing it.  I bought the cd
from Amazon and got Amazon to refund me the Turbo tax 2017 de luxe purchase price.

About Community

Learn about taxes, budgeting, saving, borrowing, reducing debt, investing, and planning for retirement.

3.49m
Members

2.63m
Discussions

Manage cookies
v
ABCDEFGHIJKLMNOPQRSTUVWXYZabcdefghijklmnopqrstuvwxyz0123456789-_~