I recently experienced the Turbotax/Intuit problem with the credit card not being accepted - tried various name/address solutions - none of which worked (and I now understand why - at least in my case).
I did call customer support and fortunately talked to Chris, who was very helpful. About a year ago (Spring of 2022), I attempted filing electronically through Turbotax, but the Fed return was REJECTED by the IRS (for whatever reason - a whole other story). So, at that time (in 2022), neither the Federal or State tax return ended up being filed electronically, and I then filed paper returns. Since Turbotax charged the $25 State return filing fee PRIOR to determination of acceptance of the Federal return by the IRS, and the State return had been thus ALSO REJECTED (in effect "not delivered"), I did a credit card "chargeback" for the $25 through the credit card company. Well, it turns out that EVER since then the Intuit finance department put a "HOLD" on my Intuit account, which had the effect of making it impossible for me pay with ANY credit card connected with my "ID" - whether using my Intuit account or even using a Guest payment approach. The Intuit finance department NEVER informed me about this "account hold" by posting a notification in my Intuit account or by any other means (email) - I simply could just never buy anything from Intuit since then (including Turbotax software downloads which I had to buy through Amazon). Apparently, I should have done a "refund" through Intuit's website (and not done a "chargeback"). If this may have happened with you, then the solution is to contact a Turbotax/Intuit customer service representative by phone (which should be made easier) and have them get the Intuit finance department to remove the "account hold". Some improvements in "customer service" would be quite possible here in my opinion - but by taking this approach and not accepting any payments whatsoever they have been doing a great job of shooting their own foot for quite some time now.
