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KenInPA
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I am trying to log on and help my daughter with her taxes Why don't I see her information

 
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2 Replies

I am trying to log on and help my daughter with her taxes Why don't I see her information

Many people have multiple TT accounts and forget how to access them.  Log out of the account you are in now.

 

Account Recovery

https://ttlc.intuit.com/questions/1901535-forgot-your-turbotax-online-user-id-or-password

Or did you use the desktop version of TurboTax?  If so, the files are on your own hard drive or any backup device you used like a flash drive.

 

https://ttlc.intuit.com/questions/1901486-how-many-turbotax-accounts-do-i-have

https://ttlc.intuit.com/questions/1901535

https://ttlc.intuit.com/questions/1901659-find-your-tax-data-file-in-mac

https://ttlc.intuit.com/questions/1900721-find-your-tax-data-file-tax-file-in-windows

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

I am trying to log on and help my daughter with her taxes Why don't I see her information

With TurboTax online, you can only do one return.  You will have to open a different account for a 2nd person.

 

For multiple family members, you may want to consider download/desktop software. 

 

To switch from on-line to desktop:
Even before you pay for the online version you can switch to the desktop version and you won't have to re-enter your information. To continue in the desktop version see this 
https://ttlc.intuit.com/community/choosing-a-product/help/how-do-i-switch-from-turbotax-online-to-th...

 

 

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