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Connitraharris2
New Member

I am trying to file my tax returns...completely free...i never asked nor have i signed up for the deluxe package...I applied for the $0.

 
6 Replies
DoninGA
Level 15

I am trying to file my tax returns...completely free...i never asked nor have i signed up for the deluxe package...I applied for the $0.

If you have not paid for the online edition you are using, have not filed your tax return or registered the Free edition, then you can clear your return and start over with a lower priced edition. Click on Tax Tools on the left side of the program screen while working on the 2019 online tax return. Click on Clear & Start Over.

OR -

Use the TurboTax Free File program if you are eligible - https://freefile.intuit.com/
If you are eligible you can use the TurboTax Free File Program which is free to file both a federal and state tax return. The Free File Program edition is a full featured personal tax program and on a separate website from the TurboTax online editions.

 

To qualify for free 2019 federal and state tax returns with the Free File Program, you'll need to meet at least one of these requirements:

  • A maximum 2019 adjusted gross income (AGI) of $36,000; or
  • You qualify for the Earned Income Tax Credit (EITC); or
  • You served as active duty military (including Reservists and National Guard) with a maximum 2019 AGI of $69,000 (you'll also need a military-issued W-2).

See this TurboTax support FAQ on the Free File Program - https://ttlc.intuit.com/questions/1900583-what-is-the-turbotax-free-file-program

See this TurboTax support FAQ for the difference between the Free File Progam and the Free edition - https://ttlc.intuit.com/questions/2572617-what-s-the-difference-between-free-file-program-and-free-e...

And see this TurboTax support FAQ on how to switch to the TurboTax Free File Program - https://ttlc.intuit.com/questions/2026912-how-do-i-switch-to-turbotax-free-file-program

noelt873
Returning Member

I am trying to file my tax returns...completely free...i never asked nor have i signed up for the deluxe package...I applied for the $0.

I have the receipt for the Thirty dollars you charged me

noelt873
Returning Member

I am trying to file my tax returns...completely free...i never asked nor have i signed up for the deluxe package...I applied for the $0.

the email address is [email address removed]

noelt873
Returning Member

I am trying to file my tax returns...completely free...i never asked nor have i signed up for the deluxe package...I applied for the $0.

[email address removed]

mkroege
New Member

I am trying to file my tax returns...completely free...i never asked nor have i signed up for the deluxe package...I applied for the $0.

I was charged for the deluxe package, when I originally filed for the free version 😡

JotikaT2
Employee Tax Expert

I am trying to file my tax returns...completely free...i never asked nor have i signed up for the deluxe package...I applied for the $0.

It sounds like your return may have needed additional forms to file your tax return that were not included in the free version.

 

If you have specific questions or concerns regarding your account, please use the link below to contact us.  An agent will be able to discuss your account with you.

 

Contact TurboTax

 

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