I am trying to efile and the software is taking me in circles even when I select file by mail. any suggestions?
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New Member

I am trying to efile and the software is taking me in circles even when I select file by mail. any suggestions?

 
3 Replies
Level 5

I am trying to efile and the software is taking me in circles even when I select file by mail. any suggestions?

Try clearing your cache and cookies and sign in to TurboTax again. Your info is all saved.

Let me know if that helps.

New Member

I am trying to efile and the software is taking me in circles even when I select file by mail. any suggestions?

After further review, it appears the issue is that I could not efile with a direct debit payment dated 4.15.19
Level 5

I am trying to efile and the software is taking me in circles even when I select file by mail. any suggestions?

This is a known issue. Please see <a rel="nofollow" target="_blank" href="https://ttlc.intuit.com/replies/7419959">https://ttlc.intuit.com/replies/7419959</a>
You can also pay at the IRS payments page: <a rel="nofollow" target="_blank" href="https://www.irs.gov/payments">https://www.irs.gov/payments</a>
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