I am Trying to download my new program to my desktop. I get the message: All activations for that code have been used. Error code 603

[mleightizer]

I am Trying to download my new program to my desktop. I get the message: All activations for that code have been used. Error code 603

[baldietax]

did you buy it from an authorized retailer?

https://ttlc.intuit.com/turbotax-support/en-us/help-article/intuit-product-orders/obtain-authentic-t...

either way no one here can resolve license or billing issues, you'll need to call Turbotax

https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/contact-turbotax/L2y9...

[mleightizer]

I had to call two different reps at Turbotax to get the correct answer. The first rep did not help at all. The second rep advised the program I purchased was for on line use only and could not be downloaded to my computer.

If Turbotax continues to push for all on line files, I will switch to a different brand program.

Thanks for your assistance.

[baldietax]

ah if you bought the "online" product which Intuit started selling at authorized retailers, this is like pre-paying for online, it's non-refundable and a different product to the downloadable desktop s/w.

Intuit are certainly pushing towards online, but desktop s/w is still supported if your OS is Win 11 or Mac OS 14 or above.

[mleightizer]

Thanks for your reply. They have issued a receipt, since I did not use it on line.