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If an old employer or old W-2 transferred over from last year, you can delete that employer or W-2 in Federal>Wages & Income and tell the software that you do not have any W-2's.
Maybe the filer has no income. If so, does she need to file? I know of a few senior citizens that do not need to file. There are some questions on the IRS website that you can bring up to answer. IRS will decide from questions whether there is a need to file a return.
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