I am stuck in a loop between step 1 and step 2 in the final step of filing and finishing. Does anyone else have this problem and were you able to resolve it?

KevSyd · ‎January 27, 2026

CatinaT1 · ‎January 27, 2026

Some customers are experiencing issues when trying to file and pay with their refund. We are investigating this issue. However, if you would prefer to file now, you can do so by switching to pay your TurboTax fees with a credit card instead of using the pay with my refund option by following these steps.

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CatinaT1 · ‎January 27, 2026

Some customers are experiencing issues when trying to file and pay with their refund. We are investigating this issue. However, if you would prefer to file now, you can do so by switching to pay your TurboTax fees with a credit card instead of using the pay with my refund option by following these steps.

**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"

KevSyd · ‎January 30, 2026

I chose to pay with a card and was able to file my taxes, thanks for the help! I hope this can be fixed though. It is much preferable in my case to pay with the refund. For now it is resolved and thanks for the work-around.

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I am stuck in a loop between step 1 and step 2 in the final step of filing and finishing. Does anyone else have this problem and were you able to resolve it?