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I am stuck in a circular error where they tell me what product, I choose it and it takes me back to questions to select a product again.

 
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1 Reply
CatinaT1
Employee Tax Expert

I am stuck in a circular error where they tell me what product, I choose it and it takes me back to questions to select a product again.

Try closing TurboTax, clear your Cache and Cookies if you are using TurboTax Online, and reopen TurboTax.  You can also try a different browser.

 

Also, make sure you have ran all updates. 

 

If using TurboTax Online: Clear your cache and cookies. See this FAQ, for your particular browser.

If using TurboTax Desktop: Please see this FAQ.

 

 

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