I am on hold for an extended period of time...total talking and waiting is one hour and seven minutes. When will I get the answer I am looking for. not accepting driver's

[gnosjim67]

it will not accept my driver's license number.... I am waiting too long for an answer/correction.

[KaseyG · Accepted solution]

I am terribly sorry about the delay with our phone lines, but here is a fix to the most common driver's license input error. I do hope this helps.

If TurboTax is not accepting your license number due to an alphanumeric characters issue, the remedy is to enter your license number with no dashes (-) or spaces. If that fails to work, you can skip the license option by scrolling down, but keep in mind skipping might cause delays in your state refund.

If this doesn't help, or it is not giving you the Alphanumeric error, you might try clearing cache and cookies, as it might be the site messing up.