Because the Free or previous version cannot handle all tax forms (or
situations),
there are several places in the TurboTax interview where based on your
answer(s) or inputted information, TurboTax may determine that the
version cannot handle your return and offer you an upgrade that will fit
your tax situation.You may want to consider the upgrade to completely
handle your filing needs.
To clear and Start Over please follow the TurboTax FAQ below.
https://ttlc.intuit.com/replies/4248526