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Have you tried going to Federal>Wages & Income and just keying in the W-2 by hand?
Just search for W-2 and click the link that says "Jump to w-2." Then start to proceed through the screens.
Do you really want to upload your W-2 as a PDF or a photo, or do you want to import it from your employer or your employer's payroll service?
When it asks for the Employer ID Number (EIN), if you want to upload a PDF or picture of your W-2 don't enter the EIN. Leave the box empty and click Continue. On the next screen click the box for "Upload it from my computer." If you want to import your W-2, enter the EIN when asked and click Continue.
See the following FAQs for more information.
How do I take a picture of my W-2 in TurboTax Online?
How do I import or enter my W-2?
If you have any trouble, it only takes a couple of minutes to enter a W-2 yourself, as xmasbaby0 suggested. That's often faster and easier than trying to get the upload or import to work.
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