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I have the same problem. Spent nearly and hour with Turbo tech support. Empty cache, deleted histories, allowed pop-ups, and more. Nothing worked. Double checked with E*trade Morgan Stanley and ensured the data is available. So far no joy.
Mine will import all standard stock transactions but leaves behind all options trades. I have enough trades that it will be painful to enter all by hand but not even close to the published limits for importing. If anyone has any tips I am all ears.
If you are having trouble importing your 1099 from ETrade:
If these do not work see the following TurboTax help article for more troubleshooting ideas:
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