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I am not able to download my tax documents..... a screen pops up and says authentication failed amongst some other code... please help..... the virtual assistant has been zero help, -actually quite fr

 
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I am not able to download my tax documents..... a screen pops up and says authentication failed amongst some other code... please help..... the virtual assistant has been zero help, -actually quite fr

What happens when use these procedures -

 

To access your current or prior year online tax returns sign onto the TurboTax website with the userID you used to create the account - https://myturbotax.intuit.com/

Scroll down to the bottom of the screen and on the section Your tax returns & documents click on Show.  Click on the Year and Click on Download/print return (PDF)

Or -

When you sign onto your online account and land on the Tax Home web page, scroll down and click on Add a state. 

This will take you back to the 2019 online tax return.

Click on Tax Tools on the left side of the online program screen.  Then click on Print Center.  Then click on Print, save or preview this year's return.  Choose the option Include government and TurboTax worksheets

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