I am military. Why was I charged $110 do to my ret...
Sign Up

Why sign in to the Community?

  • Submit a question
  • Check your notifications
or and start working on your taxes
cancel
Showing results for 
Search instead for 
Did you mean: 
dangquoctuan90
New Member

I am military. Why was I charged $110 do to my return? I was not charged last year, I didn't not pick any new upgrade option? I used TurboDeluxe just like last year

 
4 Replies
HelenC12
Employee Tax Expert

I am military. Why was I charged $110 do to my return? I was not charged last year, I didn't not pick any new upgrade option? I used TurboDeluxe just like last year

Any and all enlisted active duty military and reserve personnel are eligible for the Military Discount when purchasing the TurboTax Online product (Free Edition, Deluxe, Premier, Self-Employed). 

  • The Military Discount means that TurboTax Online is free for enlisted active duty military and reserve personnel.

The Military Discount doesn’t include any TurboTax Live products (Basic Live, Deluxe Live, Premier Live, Self-Employed Live). 

 

Officers, non-commissioned officers, warrant officers, veterans, and non-enlisted service members don’t qualify for free TurboTax Online discount at this time.

 

See What can I do to reduce my fees?

 

More info:

 

Source: TurboTax FAQ

**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"
Spartanwarrior1
New Member

I am military. Why was I charged $110 do to my return? I was not charged last year, I didn't not pick any new upgrade option? I used TurboDeluxe just like last year

I was charged and I am military.

mesquitebean
Level 15

I am military. Why was I charged $110 do to my return? I was not charged last year, I didn't not pick any new upgrade option? I used TurboDeluxe just like last year


@ Spartanwarrior1 wrote:

I was charged and I am military.


All enlisted active-duty military and reserve personnel get free Federal and state returns with any edition of TurboTax (except for the Live products).   The offer does not include any optional add-ons such as Live TurboTax, MAX, etc.    One has to enter a military W-2 and answer all the military-related questions.   Officers are not eligible, but can possibly use another free product (TurboTax IRS Free File Program).

 

Have you already paid?    If so, and if you were eligible but incorrectly charged, here's how to reach TurboTax Support:

 

FAQ: What is the TurboTax phone number?
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

 

Or use this contact form:
https://support.turbotax.intuit.com/contact

 

Also see DoninGA's comment below for additional info.    If you haven't yet paid, you might be able to correct it with the info he provided before filing.   Otherwise contact TurboTax Support for assistance.

 

DoninGA
Level 15

I am military. Why was I charged $110 do to my return? I was not charged last year, I didn't not pick any new upgrade option? I used TurboDeluxe just like last year


@Spartanwarrior1 wrote:

I was charged and I am military.


In the My Info section of the program did you indicate you were active military?

Did you enter a military W-2 in the Wages & Income section of the program?

After entry of the W-2, on the screen for Uncommon Situations, did you check the box for Active duty military?Military W-2 Uncommon Situations.JPG

 

To access your current or prior year online tax returns sign onto the TurboTax website with the userID you used to create the account - https://myturbotax.intuit.com/

 

When you sign onto your online account and land on the Tax Home web page, scroll down and click on Add a state. 

This will take you back to the 2019 online tax return.

Dynamic AdsDynamic Ads
v
Privacy Settings