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You must be entering a Form 1099-B to see that question. Can you clarify what form you are entering? A rollover would normally be reported on a Form 1099-R, you wouldn't see a reference to an incentive stock option (ISO) when entering that form.
The company did not provide a 1099. Requests have been made, but no forms.
Since your rollover from a 401K to an IRA is non-taxable, report it whenever you receive a 1099-R, which may be on your 2026 return. You may have received a Form 5498 for your records.
To report a 401(k) to IRA rollover in TurboTax, enter your 1099-R form in the "Wages & Income" section, select "I moved the money to another retirement account" when asked "What did you do with the money?", and ensure the taxable amount is listed as $0.

If box 7 shows Code G, the software will automatically treat it as a non-taxable rollover.
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