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Level 1

I already talk to IRS they told me they already send my refund to y'all and that they send it August 13 but cant reach turbo tax for answer

 
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Level 20

I already talk to IRS they told me they already send my refund to y'all and that they send it August 13 but cant reach turbo tax for answer

Assuming that you requested to have the TurboTax account fees deducted from your federal tax refund, the IRS will send the refund to a third party processor to have the fees and the service charge deducted. The third party processor will deduct the TurboTax fees plus the service charge and then attempt to direct deposit the remaining refund balance into the account that you entered on your tax return.

 

For the status of your tax refund you will need to contact the third party processor, Santa Barbara Tax Product Group, using their website - https://www.sbtpg.com/

Tax Products Group Contact Information - https://help.sbtpg.com/hc/en-us/articles/230084587-Contact-Information