I already received my federal refund. My NY state return was rejected due to a missing spouse signature on the e file page. I can’t find it

[tinkytinks]

I called 4 times and the representatives keep telling me to change things on my return but it keeps getting rejected for the same reason.

[LeticiaF1]

Your New York tax return has not been e-filed successfully due to an issue related to the New York E-File Declaration statement. This issue has now been fixed. 

To re-file your New York tax return, please sign in to TurboTax, go to the File tab, and follow the prompts to e-file. 

[tinkytinks]

When i follow the prompts it loops back to error message. I’ve tried 4 times over. 

[CatinaT1]

Sounds like something got stuck, because you should not have this problem any longer. Follow these steps:

• Log Out Completely: Before doing anything else, click Sign Out in the TurboTax menu.
• Clear Cache and Cookies: This removes old, "corrupted" data that might be confusing the website.
• Use an Incognito (Private) Window: This is the most effective "quick fix" because it launches the browser without any saved history or extensions (like AdBlockers) that often interfere with tax forms.
• Check Pop-up Blockers: TurboTax often opens forms (like the 1099 PDF) or payment windows in a separate pop-up. Look at the right side of your address bar for a small icon with a "red X"—click it and select "Always allow pop-ups from Intuit."
• Restart the Browser: Close all open windows of your browser entirely and then reopen it.

Most TurboTax errors happen because the browser is trying to use an old "session" from a previous visit. By clearing the cache or using Incognito mode, you force the browser to establish a brand-new, secure connection with the Intuit servers.