I already purchased and downloaded my turbo tax cd. why cant i start my return??

[xmasbaby0]

What happens when you launch the program from your hard drive and then go up to the tool bar and click on New Return?

[VolvoGirl]

Be careful you are not in the Online version.  You need to launch your Desktop program.  Are you on Windows or Mac?  Did you get the Desktop program activated with the 16 digit License Code?  Do you see a black column on the left side with the menu items, Federal, State, File etc.

That is Online.

The Windows Desktop program is blue across the top and the menu items like Federal, State, Review, File go across the top.