I already paid for my turbotax file for this year and now it is trying to make me pay again. How can I fix this?

I paid for the filing in April and filed an extension. Now that I am finished with the paperwork, the system is asking me to pay again. How do I fix this?

posted

Did you pay for the Online version or the Desktop CD/Download program? In the Online version maybe you upgraded to a higher version or added a state return or some other service. Or you are not in the same account you paid for.