How to remove dead PCs and free up license so I can use it in a good new PC

[aiqbal100]

As my ASUS Desktop/PC was Windows 10 so
1. I installed Turbotax 2025 in my wife's Laptop and activated the license. License number 1 consumed here.
2. I renamed her PC to a new name and when launched Turbotax it asked to activate license because the host name changed. I did not know or realized that changing the hostname will consume one license. Later I realizing I cannot use her PC for any personal work. License number 2 consumed here.
3. So I upgraded my ASUS Desktop/PC to Windows 11 and installed the Turbotax 2025 and activated the license. Later found out my ASUS is extremely slow and cannot be good for Windows 11. License number 3 consumed here.
4. I clone the ASUS disk and installed in a new DELL Desktop/PC and activated the license here. License number 4 consumed here.
5. Launched Turbotax in Dell PC and it asked to activate license and I did it. License number 5 consumed here.

I mistakenly change DELL hostname to reflect DELL and upon launching it is asking to activate license but it has already consumed 5 licenses. I wand to remove all 5 PC from my license so I can only use in my final DELL PC. How can I do this? Thanks.

[DawnC]

You need to contact support and speak with someone that can access your account and help you with your license provisions.   Use this link >>  Contact us.    

[aiqbal100]

Thank you DawnC. I contacted the support team and their expert unable to free up license and said to fill up refund request and if the Intuit accept I will get refund or get credit toward a new software which will come with a new set of licenses. I have submitted the refund request and waiting for their response. This is really bizarre response. I wish they could simply remove all the associated PC from the license.  Let’s see what they say.  ETA can be upto 5 days or more.  Thanks.