How to get the 6 digit code on iPad to get connected to a specialist. When the specialist asked on the phone to press the shift and return tabs together, I did not get the code after pressing the tabs

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When you are on the phone with an agent, you can click on Cobrowse on the very bottom of your screen when you are logged into TurboTax. You will see "License Agreement - Privacy - Security - Cobrowse." This will initiate SmartLook with a TurboTax Live Agent.

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