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Level 2

How the hell do I reach somebody? Their service says it doesn't recognize my number, I can't access my prior returns without this stupid PLUS thing

 
5 Replies
Level 20

How the hell do I reach somebody? Their service says it doesn't recognize my number, I can't access my prior returns without this stupid PLUS thing

You will not be able to upgrade to the Plus edition for tax year 2018 since the TurboTax online editions for 2018 have closed to make way for the 2019 online editions.  Once the 2019 online editions become available in December, at that time you can start a 2019 return and upgrade to Plus.

 

You can also get free transcripts of your federal return from the IRS - http://www.irs.gov/Individuals/Get-Transcript

 

Or contact TurboTax support during business hours and see if there are any other options available for accessing a prior year online tax return.

Support is open from 5am to 5pm Pacific time, Monday thru Friday

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

Level 2

How the hell do I reach somebody? Their service says it doesn't recognize my number, I can't access my prior returns without this stupid PLUS thing

Why isn't there a phone number associated with Intuit, TurboTax or any of these other services? You cannot talk to a human. I have been trying to cancel my subscription, you can't do it on-line, you can't call anyone, this is ridiculous.

Level 20

How the hell do I reach somebody? Their service says it doesn't recognize my number, I can't access my prior returns without this stupid PLUS thing

You can use this website to request a refund for the software purchase - https://turbotax.intuit.com/support/refund-request/index.jsp

 

If you are signed up for Advantage and no longer want the subscription then see this TurboTax support FAQ on how to cancel the Advantage subscription - https://ttlc.intuit.com/questions/1901052-how-do-i-cancel-my-turbotax-advantage-subscription

 

Use this website to check your orders and payments - http://turbotax.intuit.com/commerce/orderstatus/orderstatus.jsp

 

You will need to contact TurboTax support for any billing issues.

Use this website to contact TurboTax support - https://support.turbotax.intuit.com/contact/

 

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

Note - Support is open from 5am to 5pm Pacific time, Monday thru Friday

Level 3

How the hell do I reach somebody? Their service says it doesn't recognize my number, I can't access my prior returns without this stupid PLUS thing

I need a copy of my 2019 tax returns.

Level 20

How the hell do I reach somebody? Their service says it doesn't recognize my number, I can't access my prior returns without this stupid PLUS thing


@Kchick1967 wrote:

I need a copy of my 2019 tax returns.


You cannot get a copy of your 2019 tax returns because the tax returns for tax year 2019 cannot be filed until after 12/31/2019.

To access your current or prior year online tax returns sign onto the TurboTax website with the userID you used to create the account - https://myturbotax.intuit.com/

Scroll down to the bottom of the screen and on the section Your tax returns & documents click on Show.  Click on the Year and Click on Download/print return (PDF)

 

You can also get free transcripts of your federal return from the IRS - http://www.irs.gov/Individuals/Get-Transcript

For a fee of $50 you can get a complete federal tax return from the IRS by completing Form 4506 - http://www.irs.gov/pub/irs-pdf/f4506.pdf

 

If you used the desktop CD/Download editions installed on your computer, the only copy of your tax data file and any PDF's will be on the computer where the return was created.  TurboTax does not store online any returns completed using the desktop editions.

 

You will not be able to upgrade to the Plus edition for tax year 2018 since the TurboTax online editions for 2018 have closed to make way for the 2019 online editions.  Once the 2019 online editions become available in December, at that time you can start a 2019 return and upgrade to Plus.

 

Or contact TurboTax support during business hours and see if there are any other options available for accessing a prior year online tax return.

Support is open from 5am to 5pm Pacific time, Monday thru Friday

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax