How do you expect me to pay if I can’t get into my irs account or get ahold of someone in the irs

[SweetieJean]

You are paying TT for the use of its software.  The IRS is swamped right now, and TT cannot change that.  See:

The IRS got 35 million tax returns in one week as Americans race to file and get their refunds (msn....

Why are you trying to contact the IRS?

[JotikaT2]

Assuming you are trying to make changes to the payments you set up when filing your tax return or another tax year, you can use the following link to determine the status of your payments and account with the IRS directly. 

View your IRS account

You can log in to access your account information and make changes as needed directly with the IRS online.