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You are paying TT for the use of its software. The IRS is swamped right now, and TT cannot change that. See:
Why are you trying to contact the IRS?
Assuming you are trying to make changes to the payments you set up when filing your tax return or another tax year, you can use the following link to determine the status of your payments and account with the IRS directly.
You can log in to access your account information and make changes as needed directly with the IRS online.
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