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Returning Member

How do you contact turbotax BY PHONE??? Have left several attempts for someone to call me back but they NEVER DO!!!!

IRS says I never filed taxes. Turbotax did  by e-filing (have proof) How do I contact TURBOTAX and TALK to someone??? Have tried the chat thing and NEVER YET HAVE RECEIVED A CALLBACK!!!
2 Replies
Level 15

How do you contact turbotax BY PHONE??? Have left several attempts for someone to call me back but they NEVER DO!!!!

The IRS will not have the status of a tax refund on the IRS website until they start to process the 2020 tax return that was filed.

Additionally, when entering your information on the IRS website for a federal tax refund make sure that you are entering the Social Security number, Filing Status and the whole dollar amount of the federal tax refund Exactly as shown on the federal tax return, Form 1040.

To access your current or prior year online tax returns sign onto the TurboTax website with the User ID you used to create the account -

Scroll down to the bottom of the screen and on the section Your tax returns & documents click on Show.  Click on the Year and Click on Download/print return (PDF)


Once a tax return has been Accepted by the IRS or a State, TurboTax receives no further information concerning the tax return or the status of any tax refund.  Only the taxpayer listed on the tax return can obtain the status of a tax refund or a tax return.


The IRS is seriously behind in processing 2020 tax returns.  This is due to many factors, such as the pandemic, completing processing of millions of 2019 tax returns, stimulus payments, unemployment compensation exclusion tax refunds., changes in the tax code by Congress in the middle of the 2020 tax season and the like.


Millions of taxpayers have not yet received there federal tax refunds.


Go to this IRS website for operational status -


The IRS is opening mail within normal timeframes and all paper and electronic individual returns received prior to April 2021 have been processed if the return had no errors or did not require further review.  As of September 18, 2021, we had 7.8 million unprocessed individual returns. Unprocessed individual returns include tax year 2020 returns such as those requiring correction to the Recovery Rebate Credit amount or validation of 2019 income used to figure the Earned Income Tax Credit (EITC) and Additional Child Tax Credit (ACTC). This work does not require us to correspond with taxpayers but does require special handling by an IRS employee so, in these instances, it is taking the IRS more than 21 days to issue any related refund and in some cases this work could take 90 to 120 days. If, as a result, a correction is made to any RRC, EITC or ACTC claimed on the return, the IRS will send taxpayers an explanation. Taxpayers are encouraged to continue to check Where’s My Refund? for their personalized refund status and can review Tax Season Refund Frequently Asked Questions.


What you should do: In most instances, no further action is needed but you may check Where’s my refund or you can view your account. If you filed electronically and received an acknowledgement, you do not need to take any further action other than promptly responding to any requests for information. If you filed on paper, check Where’s my refund? If it tells you we have received your return or are processing or reviewing it, we are processing your return, but it may be under review. We’re working hard to get through the backlog. Please don’t file a second tax return or contact the IRS about the status of your return.

Level 15

How do you contact turbotax BY PHONE??? Have left several attempts for someone to call me back but they NEVER DO!!!!

There is no phone support with the FREE version  however if  TT indicates you successfully filed then you did no matter what the IRS site says.  If you had a balance due on the return be aware those returns are on the bottom of the to do pile since the IRS is short staffed and overtasked.   If you want to use the WMR? tool for a balance due return then put a zero for the refund amount ...

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