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How do I troubleshoot, fix and resubmit my 2017 rejected tax return?

1 Reply
Level 15

How do I troubleshoot, fix and resubmit my 2017 rejected tax return?

Online preparation and e-filing for 2017 is permanently closed. You have to download 2017 software to a full PC or Mac (not to a mobile device) and then print, sign and mail your return. If you already paid for your 2017 TurboTax software, you can contact customer support to push a download of the software to you.

To call TurboTax customer support
They are available from 5 a.m. to 5 p.m. Pacific time.

To finish a prior year return started in TT online:

When you mail a tax return, you need to attach any documents showing tax withheld, such as your W-2’s or any 1099’s. Use a mailing service that will track it, such as UPS or certified mail so you will know the IRS and/or your state received the return.

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