How do I get refunded for charges? I purchased a download for Turbo TaxPremier 2025, Federal and State Tax from Amazon November 25, 2025. I have the paid receipt.

[melanie-parker14]

While using the download, Intuit charged me yesterday. Order [PII removed]

[DoninGA]

If you were using the TurboTax desktop editions installed on your personal computer, what charges are you referring to?

There is a state e-file fee of $25 when using the desktop editions.  There is also an Optional Pay with Refund where any TurboTax fees are paid from the federal tax refund, this has a $40 service charge.

[xmasbaby0]

Did you use the download that you paid for----or did you get confused and use online TurboTax by mistake?  If you used the download the only additional charge should have been a $25 state e-file fee.   Were you charged more?

We see people get confused and they keep logging in to online software which will require them to pay at the end.   You need to use the desktop software.   One way to tell if you are using the right software---your tool bar.   Online software has the toolbar in a black vertical column on the left side of the screen.   Desktop software has the tools up on the top of your TT screen.

You appear to be posting from online software instead of the desktop CD/download software that the license code is for.  If you are using online, you are using the wrong program.  You need to switch to the desktop software to get what you paid for.  You have to download it, update it and open it up from your own hard drive to use it.  

https://ttlc.intuit.com/community/choosing-a-product/help/how-do-i-switch-from-turbotax-online-to-th...

[melanie-parker14]

Thank you very much for helping me.  I tried calling the help number but could not find someone to help.  My download from Amazon came with a free state of New York.  It appears that somehow from my download I ended up on you Online program.  I have been a tax preparer for many years, but it appears my software experience is lacking.  Its too late to go backwards.  At this point both my State and Federal have been filed and I feel I am getting the best results that I can.  Thank you for your help.

[xmasbaby0]

@melanie-parker14 Seek a refund for the desktop download you paid for.    (Unless you still want to use it to prepare returns for other family members)

To request a refund for a TT product

https://ttlc.intuit.com/turbotax-support/en-us/help-article/intuit-refunds/request-refund-turbotax-p...