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cjmyersky1
New Member

How do I get my copy of Turbotax that my copy of Visa statment says I have paid for but you say I don't have an account for?

ok, when I said "Visa" I was speaking about my "Visa Card".  How do I get my paid for copy of your product?
3 Replies
cjmyersky1
New Member

How do I get my copy of Turbotax that my copy of Visa statment says I have paid for but you say I don't have an account for?

I need to talk to a live person.  Not one in Timbucktue with a statticy phone.

DoninGA
Level 15

How do I get my copy of Turbotax that my copy of Visa statment says I have paid for but you say I don't have an account for?


@cjmyersky1 wrote:

I need to talk to a live person.  Not one in Timbucktue with a statticy phone.


See this TurboTax support FAQ on how to contact Support - https://ttlc.intuit.com/community/using-turbotax/help/how-do-i-contact-turbotax/00/26991

Or -

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/

Or -

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

Or -

Use this phone number and select TurboTax - 1-800-4-INTUIT (1-800-446-8848)

Or -

On every TurboTax web page, including this one, scroll down to the bottom of the page and click on Contact Us

VolvoGirl
Level 15

How do I get my copy of Turbotax that my copy of Visa statment says I have paid for but you say I don't have an account for?

Did you get the auto charge back in November?

If you need to download your program…..

https://ttlc.intuit.com/community/installing/help/how-do-i-download-the-software-i-purchased-at-turb...

 

Access your downloads here

https://shop.turbotax.intuit.com/commerce/account/secure/login.jsp?pagecontext=download

 

If you are an Advantage subscriber sign onto your Advantage account to download

https://accounts-tax.intuit.com/turbotaxadvantage

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