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roxys1993
New Member

How do i get into my old turbo tax account after being locked out due to not remembering the password

I also am locked out of my email my phone broke and i got a new one
3 Replies
Irene2805
Expert Alumni

How do i get into my old turbo tax account after being locked out due to not remembering the password

Please follow the steps in this TurboTax Help article to retrieve your account(s):  Forgot your TurboTax Online User ID or password?

70pontiaclemans
New Member

How do i get into my old turbo tax account after being locked out due to not remembering the password

I need a copy of my tax return

Sent to My new email

AmyC
Expert Alumni

How do i get into my old turbo tax account after being locked out due to not remembering the password

@70pontiaclemans  See this  article Forgot your TurboTax Online User ID or password?

 

If that does not work, you can use account recovery. It will take longer and you have to prove it is you. The link is on the article above.

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